We are currently only delivering to a limited number of countries, if you can't find your shipping destination at the top right of the webiste, please contact our customer care team by email and we will help in any way we can.
Delivery, Returns & Exchanges
At this time, we don't offer an option to collect online orders in-store. You can find more information on our current delivery options on our Global Delivery Rates and Policy page.
There will be an option to change your shipping destination at checkout. Alternatively, you can choose your region from the 'country selector' displayed on the upper left-hand side of every page. This will automatically update your shipping destination at checkout.
We're delighted to offer free standard delivery on all orders. For information on our other shipping rates and options, please take a look at our Global Delivery Rates and Policy page.
Our Global Delivery Rates and Policy page has everything you need to know about our processing and delivery times. If you have already placed an order, you can use our Track My Order page to check its status. You can also track its progress with our delivery partner Global-e.
Unfortunately, our stores can't currently exchange or accept returns for items purchased online.
We're happy to accept returns on unopened products. They should be in their clean original packaging, with the cellophane sealed and intact. Just notify our customer care team of your intention to return via email and we’ll take care of everything from there.
Once we have received your return, we'll process a refund within 3-5 days. Your bank may then take a little longer to clear the funds, so please allow an extra 3-5 days for it to appear in your account. All refunds will be sent to the payment method that was used to place the order. Please note that if there were any delivery costs associated with the order, these can't be refunded.
We want your time with us online to be delightfully uncomplicated and this includes returns.
If you're not totally in love with your purchase, don't worry – because returning it is free and the process is straightforward.
Simply contact us at customercare@beautybylaperla.com to let us know what you want to return and we’ll take care of everything from there.
Before you start the returns process, please read our Global Returns Policy.Orders, Payments & Currencies
To check the status of your order, visit our Order Details page, or contact our Customer Service team.
In case you ordered items from both lingerie and beauty, please bear in mind that these orders will be shipped separately – so that could be why they have arrived at different times. Please check the status of both your lingerie and beauty orders for an update on each delivery.
Once we've shipped your order, you'll receive an email from La Perla Beauty with a link to your tracking details.
If we have to send your order in multiple shipments you will receive a tracking number for each delivery. We try to avoid sending multiple deliveries wherever possible, to minimize our impact on the environment.
Sales tax will be applied at the checkout for any orders placed for delivery to the USA. For all other countries, sales tax is included in the advertised price.
Firstly, we recommend double-checking that your card's billing address matches your account billing address. If that isn't the issue, try re-entering your CVN or security code, and make sure the card you're using hasn't expired.
If you're still having issues, or if you have any other payment questions, please get in touch via our Contact Us page.
We're pleased to accept all major international credit and debit cards. If you'd like more information on the forms of payment we accept, please visit our Payments & Refunds section on our Delivery & Returns page.
We will only charge you after you've placed an order. Once you've clicked on the 'Place Order' button – taking care to do so only once to avoid multiple transactions – you may see a charge on your account immediately. This authorisation is standard procedure to ensure you have sufficient funds, and to verify account authenticity. Full authorisation is usually cleared with 48-72 hours, depending on your bank and payment is taken when this verification is complete.
You can switch between currencies by clicking on the currency selector – you'll find this on the upper left-hand side of all pages on our website.
It is probably because we don't currently ship to your destination – we can only accept the local currencies of the regions we ship to. You can see a full list of the currencies, payment methods we accept and available shipping destinations on our Delivery & Returns page.
We're always delighted to ship internationally. To see a full list of the regions we can send to, please visit our Global Delivery and Policy page. You can also check the delivery options, rates and timescales there.
Privacy, Data & Account Troubleshooting
If you need some help, or have any questions about our products, we're always here. Just reach out via our Contact Us page, and we'll get back to you as soon as we can.
From time to time, in-store or online, we will ask you to share your personal details. This is so we can tailor your La Perla Beauty experience to you. We will only use this data where you have given us express permission to do so.
We'd be sorry to see you go, but you can opt-out at any time by updating your preferences on your My Account page. You can also click ‘unsubscribe' at the bottom of any of our emails.
At present, our website is only available to view in English.
We're sorry to hear your La Perla Beauty experience didn't meet your expectations. If our service has been anything less than exceptional, please let us know via our Contact Us page and we will do our best to help.
Simply head to the My Account page, and instead of logging in, select ‘I’ve Forgotten My Password'. Follow the instructions, and you can reset it. If you're still having problems, please don't hesitate to contact us – we're here to help.
You're welcome to place your order as a guest. However we do recommend creating an account for faster checkouts and returns – and you can also enjoy access to exclusive offers.
Products, Ingredients & Allergens
We believe you have a right to know about what you’re using on your body, and that includes your perfume. This means we reveal more than just the top, heart and base notes, as heavenly as they are. You can find a comprehensive list of ingredients for each fragrance, down to the last 0.01% of the formula, on our ingredients list. We’ve also created a fragrance glossary so you can discover more about how our perfumes are made, and their beautiful ingredients.
We want to use vegan alternatives wherever we can. Many of our products are vegan, including all of our bodycare, and some of our perfumes and makeup. Where a product is vegan, it is clearly stated on its product page, and you can see a full list of ingredients for all our products here. If you have any questions about our vegan formulas and ingredients, please get in touch.
We avoid intentionally adding parabens in La Perla Beauty products. In fact, parabens are on our clean beauty blacklist. For transparency, you can view a full list of ingredients for all of our products, and of course, if you get in touch, we're always happy to discuss anything about our ingredients with you.
We believe that true beauty is always cruelty-free. Animals are an important part of our world, so we're committed to treating them with the respect they deserve. That means we have never tested our products on animals, and never will. If you want to know more about our dedication to cruelty-free beauty, it is all in our Clean Beauty Commitment.
We believe it is the confidence in knowing what's beneath the surface. Of course, it's about creating our products with only the safest ingredients and your wellbeing in mind. But it's also about being transparent with our formulas and ingredients lists, so you can choose what's right for you and your body. We are one of only a few beauty brands who provide a comprehensive list of ingredients, down to the 0.01% of the finished formula. We explain our commitment to clean beauty in further detail here.
Our Stores, Products & Packaging
Select Lingerie at the top of the page to discover the exquisite lingerie collections that inspired our creations. Like La Perla Beauty, it is by women, for women. Explore what lies beneath, and choose the perfect lingerie to complement your beautiful fragrance, bodycare and makeup.
As well as right here, you can buy La Perla Beauty products in La Perla stores and at selected retailers around the world. Visit Our Stockists page for a full list of where to find us, in-store and online.
We know what it's like when you have your heart set on something, so we're sorry that what you're looking for is currently out of stock. Please get in touch via our Contact Us page and we'll do our best to find it, or the perfect alternative.
If you spend over 150 euros (or the equivalent in another currency), we will send you samples for free as a little token of our thanks.
Alternatively, why not try our Discovery Set? It is the ideal opportunity for the olfactory-curious to explore, and truly get to know, our entire collection
That said, we think the experience should be effortless, and fun. Here are some of the ways we can enhance it and inspire you:
· The experts at our boutiques would love to help you choose the one. You can find your closest store here.
· Have you tried our Fragrance Finder? It makes a match based on the things you love, and can help you choose the perfect gift for someone, too.
· When you buy a full-size perfume from us online, we also send a tester vial to try before committing. If you decide it is not a perfect fit for you, simply send the unopened bottle, with packaging and cellophane still intact, back to us for a full refund.
We're always here to help too, of course, if you have any questions, or just want to talk fragrance.
Our refillable packaging is also fully recyclable. Once you've finished with your product, please follow your local guidelines for recycling the material that the packaging is made from.
We know that information around recycling can be overwhelming at first, but there are plenty of resources available to help you sort your used packaging. What you can and can't recycle depends on your location, so we recommend reaching out to your local authority for guidance on how and where to recycle.
Part of our commitment to sustainability is that we strive to minimise our reliance on single-use plastic, and reduce the amount of new glass and paper being produced. This is why we have created our products to be endlessly refillable, where possible, and held in jars and bottles that are designed to be everlastingly beautiful. Where we can't offer refills for hygiene reasons – such as for eye-makeup products – we make sure you can easily recycle the packaging they came in.
We also try to use recycled materials wherever we can. For example, our glass is made and decorated in France by an ECOVADIS-rated supplier.
To reduce our reliance on single-use materials, we have designed most of our packaging so that you can treasure and reuse it, rather than throw it away. The refillable vessels that hold the majority of our products have been lovingly created for enduring beauty – to take pride of place on your vanity for years to come and be replenished time and time again.
We know that information around recycling can be overwhelming at first, but there are plenty of resources available to help you sort your used packaging. What you can and can't recycle depends on your location, so we recommend reaching out to your local authority for guidance on how and where to recycle.
The majority of our packaging components are produced in Europe, and wherever possible, they're made from recycled materials. Except where it's not possible for hygiene reasons, we have designed all of our beautiful packaging to be reused again and again – so by treasuring and refilling your product, you can reduce your reliance on single-use materials. For further details on what the packaging is made of for each beauty product please refer to our product details pages.
As a safety concern, we decided against using glass for our bodycare range – in a wet environment, it's more easily breakable.
For these reasons, our refillable vessels and jars are made from high-quality, heavy plastics that will stay looking beautiful for a lifetime – so they don't have to be thrown away at all. These are the same materials used in electrical appliances, like your hairdryer, and they are also rated for food safety. Although you can keep them forever, all of the plastic used for our bodycare packaging is fully recyclable and produced by ECOVADIS-rated suppliers.
We want your La Perla Beauty products to reach you in perfect condition, so we have chosen to wrap them in recyclable cellophane. This protects the paper packaging from moisture and prevents opening and tampering, ensuring the product reaches you in an unopened condition and can be safely returned. While we want to deliver a luxurious product, we also want to minimise our impact on the environment – so as well as being fully recyclable, our cellophane is made from recycled PP.
We carefully select supply partners that share our vision, and each is contractually required to maintain sustainability benchmarks. We only work with certified companies that follow strict processes to minimise waste during the creation of our products and packaging.
CONTACT US
Questions, thoughts, dreams, desires, we love to talk about beauty.
Whether you're looking for a certain something, or want to find out more about our clean, sustainable beauty products, we are here to help where we can.
Let's get the conversation started.
Email us: customercare@laperlab.com
La Perla Beauty US Inc.
1 Vanderbilt Ave. 54th Floor
C/O Tennor
New York, NY, 10017
